Shipping policy

Last updated: October 7, 2026

Shipping destinations and charges

We ship to all 50 U.S. states. Free standard shipping is available on qualifying U.S. orders of $70 or more. Other available shipping options and charges are shown at checkout.

Dispatch and delivery estimates

We usually dispatch orders within 24 hours during business days, or on the next business day.

After dispatch, delivery usually takes 2–5 days, depending on your location. The estimate for your selected shipping service is shown at checkout. Dispatch and transit are separate parts of the delivery timeline; these are estimates, not guaranteed delivery dates.

Delays and order questions

If we learn that we cannot ship within the stated timeframe, we will notify you before that timeframe expires, provide revised timing if available, and give you the choice to accept the delay or cancel the unshipped order for a full, prompt refund.

For help with a shipment, contact orders@syntheticturfcleaners.com and include your order number.

Returns

For return eligibility and instructions, please see our returns policy.