Privacy policy
Last updated: October 7, 2026
This policy explains how Synthetic Turf Cleaners LLC (“we,” “us” or “our”) handles personal information when you visit our online store, place an order or contact us about a purchase. Our service website and quote form are described in our main website privacy policy.
Information we receive and use
When you shop or contact us, we receive information such as your name, email address, phone number, billing and shipping addresses, order details, payment and transaction information, and messages you send us. The store and its providers also receive technical information, such as your IP address, browser and device details, pages or products viewed, and interactions with the store, using cookies and similar technologies.
We use this information to process and deliver orders, communicate with you, answer questions, manage returns, maintain business records, prevent misuse, and meet applicable legal obligations. We also use analytics and advertising services to understand store activity and measure and improve our marketing.
Providers and information sharing
Our providers include Shopify for the online store and checkout, HighLevel/LeadConnector for customer management and communications, and Square for payments where used. Our connected analytics and advertising services include Google Analytics, Google & YouTube, Facebook & Instagram (Meta), and TikTok. Information relevant to their services is shared with these providers according to the integrations and settings in use. Delivery providers receive the information needed to ship orders.
Our store is hosted by Shopify. Shopify processes information when you browse and buy from us. Shopify Network Intelligence is enabled: Shopify uses information from interactions with our store, other merchants and Shopify to provide services that include personalization, improved products and advertising. Shopify and other providers may process information in countries other than where you live. Read the Shopify Consumer Privacy Policy for details about Shopify’s processing.
Cookies, advertising and your choices
Cookies and similar technologies support the store and checkout, remember preferences, measure activity and support advertising. Connected analytics and advertising providers may receive device information, browsing activity and shopping events through browser or server integrations. These providers may combine information about your activity over time and across different websites. Advertising-related disclosures may be considered a “sale,” “sharing” or “targeted advertising” under some privacy laws.
Use our Do not sell or share my personal information / Your privacy choices page to opt out of sale, sharing or targeted advertising through the store’s supported controls in applicable U.S. states. That page explains the effect of the choice and how Global Privacy Control signals are handled for your browser and device. You can also email us to exercise applicable opt-out rights.
You can manage cookies in your browser, although blocking them may affect store features. You can use Shopify’s privacy portal to request deletion or opt out of Shopify’s use of your information for advertising. You can also contact us at orders@syntheticturfcleaners.com about your privacy choices. Choices made on our main service website do not automatically change the store’s settings or our customer-management workflows.
How long we keep information
We retain order and support records as needed for transactions, customer support, accounting, tax matters and disputes. Contact us to request deletion of your information; some records may need to remain to meet applicable legal obligations or resolve a dispute.
Privacy requests
Depending on where you live and which laws apply, you may have rights to access, correct or delete personal information, receive a copy, or opt out of sale, sharing or targeted advertising. Email us with your request and enough information to identify the relevant records. We may need to verify your identity before providing or changing personal information. We will handle applicable requests as required by law. Where applicable law provides a right to appeal our response, you may email us to request a review. We will not discriminate against you for exercising applicable privacy rights.
Contact and updates
Synthetic Turf Cleaners LLC
29042 N PAMELA DR
SAN TAN VALLEY, AZ 85144-0153
US
Email: orders@syntheticturfcleaners.com
We may update this policy as our practices change. The date above identifies the latest revision.